Complaints

1. Basketzone.net as a seller is liable to the Customer for defects to the extent set out in the Civil Code, in particular in Art. 556 and Art. 556[1] - 556[3] of the Civil Code.

2. Complaints arising from the violation of the Customer’s rights guaranteed by law or based on these Rules must be addressed to: Basketzone, Nowogrodzka 2c, 92-221 Lodz, Poland, shop@basketzone.net. Basketzone.net commits itself to notify the Customer whether the complaint is legitimate or not within 14 days.

The Customer may, but is not obliged to, use the following complaint form: FORM TO DOWNLOAD.

Basketzoen.net is not a producer of Goods. Basketzone.net is not liable for the guarantee for the Goods sold. The producer may be liable for the guarantee for the Goods sold under the terms and conditions and for the period set out in the guarantee certificate. If the guarantee certificate provides for such possibility, the Customer may report its guarantee claims directly to the authorised service company whose address is given in the guarantee certificate.

 

FAQ
Basketzone butikken er på markedet siden 2010, siden da har vi vundet tillid af mere end 100 000 kunder, og vores Facebook profil har fået over 250 000 likes. Vi specialiserer os i salg af basketball og streetwear sko. Vi er stolte af, at vi sandsynligvis har i vores sortiment det største antal modeller af Air Jordan i verden. Alle vores produkter kommer fra den officielle distributør og er 100% originale. I Europa sender vi varerne via DPD kurerfirmaet. Vi har flere betalingsmetoder, men for nemheds og kundernes sikkerheds skyld anbefaler vi systemer: PayPal og eCard.